Frequently Asked Questions
Quick answers about customization, logistics, installation, and commercial process.
Product & Customization
Can I customize the products?
Yes. izza supports project-based customization for sizes, finishes, hardware options, and system details.
What materials do you use?
Material selection is based on project requirements and target standards, including aluminum systems, engineered boards, wood veneers, and certified hardware.
Do you provide design support?
Yes. We provide drawing optimization, technical detailing, and solution matching before production.
Do you provide samples?
Yes. Samples can be arranged for finish confirmation and technical verification before mass production.
What is the minimum order quantity (MOQ)?
MOQ depends on product category and customization depth. Share your scope and we will provide the best-fit order strategy.
Logistics & Delivery
Which countries do you deliver to?
izza supports delivery to major global markets through sea, air, and multimodal routes.
How long does shipping take?
Lead time depends on product complexity, order quantity, and destination. A clear schedule is provided in the proposal stage.
Do you handle customs clearance?
We provide documentation support and can coordinate with local partners for customs processes.
How are products packaged for export?
Products are packed with export-grade protection and labeled by zone to reduce installation risk and transit damage.
Can you combine sea and air transport?
Yes. For time-critical projects we can split shipments and combine transport modes to balance cost and schedule.
Installation & After-Sales
Do you provide installation services?
Yes. We support on-site installation teams, remote supervision, and local partner coordination based on project needs.
How do you ensure smooth installation overseas?
izza prepares installation drawings, sequence plans, zone labels, and remote technical support to keep site work efficient.
What after-sales support is available?
After-sales support includes technical troubleshooting, replacement guidance, and service follow-up.
How long is the warranty period?
Warranty terms vary by product system and contract scope. We define the warranty package during final quotation.
Can you provide remote troubleshooting?
Yes. Our team can provide remote diagnosis via photos, videos, and online meetings to speed up resolution.
Payment & Pricing
What payment methods do you accept?
Commonly used methods include T/T transfer and other agreed project payment arrangements.
Do you require advance payment?
Most customized projects use staged payments aligned with production and shipping milestones.
Are taxes and duties included in the price?
By default, quotations specify whether shipping, taxes, and duties are included according to trade terms.
Do you offer bulk order discounts?
Yes. Pricing improves with project scale and long-term cooperation volume.